Call: 0191 261 0504 | Freephone: 0800 923 2622

Telephone advice & support line

How we help

We know it can be hard to pick up the phone. When you call our helpline, your call will be answered by a specialist worker who’ll listen to you, believe you, and support you to talk about your experience. We can provide advice on keeping yourself and any children safe. We can also signpost you to other specialist support services.

When you call our helpline, you can give as much or as little information as you feel comfortable with. All calls are confidential, and we don’t record them. We will never disclose anything you tell us to a third party, unless we believe that you or another person may be at risk of harm. You can use the helpline if you have been affected by domestic abuse or if you’re worried about someone you know.

Our Freephone number is 0800 9232622

This confidential helpline is available between 9am-4.30pm, Monday to Friday.

In an emergency, always call 999 and press 55 if you’re unable to speak.

Give us a call

“When I first called the helpline I immediately felt better. The worker I spoke to listened to me, had ‘open thinking’ and didn’t make any judgements. This made a BIG difference as I had been convinced by my partner that I was the problem.”

“I didn’t believe I was being abused. I wanted a professional to tell me that the way my husband treated me was normal and it was a ‘cultural difference.’ Newcastle Women’s Aid confirmed my husband’s behaviour was abusive and told me it wasn’t my fault. I started to have weekly appointments which really helped me because I was able to share my thoughts and feelings with my worker who listened to me and reassured me that everything was going to be ok.”

“From my very first telephone call, I was put at ease. I then found the courage to visit in person. This was purely down to how comfortable I’d been made to feel. I was greeted by the friendliest, kindest people. The service changed my life for the better.”